Please note although this document is comprehensive it exists for the benefit of all our customers. 99.9% of websites hosted with us never cause a problem and are never in breach of these terms and conditions. Please contact us if you require any clarification or additional information on any aspects of these terms of service.
Please note websites of an ADULT nature are not allowed on our network. Please do not sign up such sites as when we discover them they will be terminated with no refund due.
Squareone Software will not sell, distribute, reveal, or otherwise make available any customer information.
Domain Names and Domain Transfers.
Clients are responsible for purchasing and renewing their domain names Squareone Software does not take responsibility for failing to renew domain names and you must remember appropriate dates and contact us accordingly.
Client accounts fees are charged on a domain by domain basis, a single domain equates to one hosted account, sub-domain can be unlimited but we reserve the right to limit the use of sub-domains if they are abused or exceed the limits of storage we provide on our VPS.
We accept Go Cardless payments only. Where payments are not received, we reserve the right to initially suspend your account and keep control of your domain until all monies owed are paid to us. Where accounts are not renewed and paid for we will initially suspend the account on renewal date and will delete all files 30 days later from our server. This allows customers time to pay due money and retrieve their files.
Hosting contracts can be paid yearly or monthly. Should a contract be cancelled by the client no reimbursements are payable by Squareone for time left remaining on the yearly/monthly contract. Notice to cease the contract must be given 30 days prior to renewal date.
Squareone makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Squarone be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site.
Squareone takes extreme steps to maintain system integrity. However, Squareone shall not be held responsible for loss of data due to any cause. To ensure the highest level of data protection, Squareone recommends that ALL information be backed up on your own computer. As with any data that you hold a high importance to, it should be in more than one location at all times. All Squareone data backups are designed against hardware failure not customer user error. Our hosting take backups onto a separate hard drive within the server on a daily basis but we cannot guarantee backups will work properly. This should protect data in most eventualities but we cannot guarantee to get your data back should data be lost for any reason and by using our service you agree to this. We do promise best efforts in dealing with hardware failure and loss of data.
We are not liable for any data loss on our network and clients are responsible for taking appropriate backups and ensuring the backups are up to date. Any backups we take are taken as a courtesy and we do not guarantee they are up to date or complete.
Squareone Software customers agree to indemnify and hold harmless Squareone Software from any claims resulting from the use of our services that damages them or any other party. Squareone Software expressly disclaims any representation or warranty that the Squareone Software service will be error-free, secure or uninterrupted. No oral advice or written information given by Squareone Software, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Squareone Software will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Squareone Softaware reserves the right to add, delete, or modify any provision of this policy at any time without notice. The updated terms of service will be available from Squareone Softaware website on request.
AVERAGE SERVER RESOURCE LIMITS
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 15% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain
There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.
In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period.
Service Level Agreement (SLA)
This web site availability service level agreement (SLA) applies to you if you have ordered any hosting plan (“service”) and you are in good financial standing with Square One
Squareone Softaware endeavours to have network connectivity available for http access by third parties 99% of the time (“web site availability”). We simply endeavour to achieve this goal and in the past 12 months we have achieved this. However, we cannot offer any guarantees. If you require a guaranteed service we recommend looking elsewhere. We cannot be held responsible financially or otherwise should your website not be available for a period of time.
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